Effective Date: 1 October 2024
1. Introduction
Welcome to Roster Grid! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use Roster Grid, our platform for managing talent rosters and collaborations.
By using Roster Grid, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our platform.
2. Data We Collect
We collect various types of personal information to provide and improve our services, including:
Personal Information: When you sign up for Roster Grid, we collect details such as your name, email address, phone number, and account information.
Talent Manager Data: This includes information about the talent and rosters you manage, such as names, roles, and media kits.
Usage Data: We may collect information about how you use our platform, such as login times, actions taken, and user preferences.
Communication Data: Any interactions you have with us or other users on the platform, such as messages, feedback, or support requests.
3. How We Use Your Data
We use the information we collect for the following purposes:
To provide and improve Roster Grid’s features and services.
To manage your account, process transactions, and facilitate communication between users.
To ensure security and prevent unauthorized use of the platform.
To send you updates, marketing information (if consented), or customer support messages.
To analyze usage patterns and improve user experience.
4. Data Sharing
We respect your privacy and do not sell or share your personal information with third parties, except in the following circumstances:
Service Providers: We may share data with trusted third-party service providers to help us operate the platform (e.g., cloud hosting, payment processors).
Legal Compliance: We may disclose your information when required by law, or to protect our rights, safety, or property, or that of others.
5. Data Security
We implement robust security measures to protect your personal information. These measures include encryption, secure data storage, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
As a user, you have the following rights:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccuracies in your personal data.
Deletion: You may request that we delete your personal data, subject to legal obligations.
Opt-Out: You can choose to opt-out of receiving marketing communications from us at any time.
7. Cookies and Tracking Technologies
Roster Grid uses cookies and similar tracking technologies to improve user experience, monitor usage, and personalize content. You can control or disable cookies in your browser settings, but this may affect how some features of the platform function.
8. Third-Party Links
Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the updated policy on our platform. We encourage you to review this policy periodically.
WhatsApp Message Data Collection
We use the WhatsApp API to help users manage communications related to talent management. When you connect your WhatsApp account to Roster Grid, we may collect and store message metadata, which includes:
Sender and recipient details (names, phone numbers).
Message timestamps (time and date of message exchange).
Message delivery/read status (delivered, seen, read).
Important: We do not store or access the content of WhatsApp messages.
How We Use WhatsApp Message Data
The WhatsApp API integration allows us to help you track and manage communications with talent or collaborators more efficiently.
The data collected is used to:
Track the progress of conversations.Generate insights on communication patterns.
Provide reminders and notifications for important messages or tasks related to your rosters.
We do not use WhatsApp message data for marketing purposes, nor do we sell or share this data with third parties outside of the core services.
User Consent
By opting to connect your WhatsApp account to Roster Grid, you consent to the collection and use of message metadata as described above.
You can disconnect your WhatsApp account at any time, and we will no longer collect metadata from your WhatsApp interactions.
Data Retention
We only retain WhatsApp message metadata for as long as necessary to provide the services on Roster Grid. Once you disconnect your WhatsApp account or close your Roster Grid account, the associated metadata will be deleted within a reasonable timeframe.
Security of WhatsApp Data
All WhatsApp metadata collected through the API is stored securely using industry-standard encryption and access control methods. We take all reasonable steps to protect your data from unauthorized access or misuse.
WhatsApp metadata will only be accessible by authorized Roster Grid personnel for operational purposes and customer support.
Third-Party Data Sharing
We do not share WhatsApp message metadata with third-party companies, except as necessary to operate the platform (e.g., cloud storage, API providers) or comply with legal requirements.
Your Rights Regarding WhatsApp Data
You have the right to access, correct, or delete the WhatsApp message metadata we store. You may also opt out of the WhatsApp API integration by disconnecting your WhatsApp account from Roster Grid.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please feel free to contact us at:
Sales@rostergrid.com
+61413106386
PACTIFY PTY LTD
ABN: 62677671699